Shipping Policy

Effective Date: [Insert Date]
Brand: LUMINOUS (A Brand of KARM EXPORTS)
Shipping Coverage: India (Pan India)

1. Shipping Coverage

LUMINOUS offers free shipping across India (Pan India) on all orders.

2. Order Processing Time

Each LUMINOUS piece is carefully crafted at our manufacturing facility.
Our jewelry goes through more than 8 detailed quality processes to ensure precision, certification accuracy, and flawless finishing.

As a result:

Orders are typically processed and delivered within 14 working days from the date of order confirmation.

Customized or special orders may require additional time.

3. Shipping Method

All shipments are sent via reputed and secure logistics partners.

Every order is fully insured during transit until it reaches the customer.

4. Tracking Information

Once your order is dispatched:

A tracking ID and shipping confirmation will be shared via SMS/email/WhatsApp.

Customers can track their shipment in real-time until delivery.

5. Delivery Requirements

A valid government ID may be required at the time of delivery for security purposes.

Orders must be received by the person named in the shipping details or an authorized family member.

6. Delays

While we strive to ensure timely delivery, delays may occur due to:

Unforeseen logistical issues

Public holidays

Natural disruptions

Incomplete or incorrect address details

LUMINOUS shall not be held liable for delays beyond reasonable control.