Privacy Policy

Effective Date: [Insert Date]
Website: [Insert Website URL]
Brand: LUMINOUS (A Brand of KARM EXPORTS)

1. Introduction

At LUMINOUS, we value your trust and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and how we safeguard it.

By using our website, you agree to the terms outlined below.

2. Information We Collect

We may collect the following types of information:

A. Personal Information

When you place an order, register, or contact us, we may collect:

Full Name

Phone Number

Email Address

Billing & Shipping Address

Payment Information (processed securely via third-party gateways)

B. Technical & Usage Data

When you browse our website, we may automatically collect:

IP address

Device type

Browser type

Pages visited

Time spent on website

Cookies and tracking data

C. Communication Data

Messages sent via contact forms

WhatsApp, email, or customer support conversations

3. How We Use Your Information

We use your data for the following purposes:

To process and fulfill your orders

To communicate order confirmations and shipping updates

To provide customer support

To improve website functionality and user experience

To prevent fraud and unauthorized transactions

To send promotional offers (only if you opt-in)

We do not sell or rent your personal data to third parties.

4. Payment Security

All payment transactions are processed through secure third-party payment gateways. We do not store your complete credit/debit card details on our servers.

5. Cookies & Tracking Technologies

We use cookies to:

Improve website performance

Analyze visitor behavior

Personalize user experience

Run marketing campaigns

You may disable cookies through your browser settings, but some website features may not function properly.

6. Data Protection & Security

We implement reasonable security measures to protect your data from:

Unauthorized access

Data misuse

Alteration or disclosure

However, no online transmission is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information only as long as necessary:

To fulfill orders

To comply with legal obligations

For accounting and tax requirements

8. Your Rights

You have the right to:

Access your personal data

Request correction of inaccurate information

Request deletion of your data (subject to legal obligations)

Opt out of marketing communications

To exercise these rights, contact us at: [Insert Email]

9. Third-Party Services

We may use third-party services for:

Payment processing

Shipping & logistics

Website analytics

Marketing tools

These providers have their own privacy policies governing the use of your data.

10. Changes to This Policy

LUMINOUS reserves the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

11. Contact Us

For questions regarding this Privacy Policy, please contact:

LUMINOUS – A Brand of KARM EXPORTS
[Registered Address]
[Email Address]
[Customer Care Number]